Is Reception open 24 hours?
Yes. The reception is open day and night
What is the cancellation policy
– If cancellation/amendment is made 5 days prior to your arrival date, no fee will be charged.
– If cancellation/amendment is made within 4 days prior, including reservations within 24 hours of your arrival, 1st night’s room rate will be charged
– In case of no-show, 100% room rate and tax will be charged.
–* The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please notify us at firstname.lastname@example.org when you receive the refunded amount.
What about payment?
We have the following modes of payment:
- Credit Card: Visa, MasterCard, AMEX, UnionPay
- Mobile: MPESA
- Bank transfer
Reservations Desk Contact?
We take our guest satisfaction very seriously. For any changes or updates regarding your reservation one of our hotels should be made in the first instance to our reservations team via email@example.com or call +254-44-20577/83
Can I leave my luggage?
Yes, please arrange this with our reception.